Outage on 9th Aug?

We experienced complete loss of service yesterday for an hour or two around mid-day – no access to anything under xp-dev.com at all. I tried from two different locations using two different ISPs. I just wondered if this was experienced by others, and what the cause was? It was embarrassing for me as I was trying to demonstrate to my biggest client the integration of Subversion and Trac and our custom Trac workflow built especially for him...

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rs on Wed 10 Aug, 2011

There was an outage.

We run load balancers configured in HA mode that handles all our traffic. There is a bug in the network driver that causes the kernel to panic, and we got hit on all load balancers in one go.

We did see this problem about 2-3 weeks ago, but didn’t have enough logging in the kernel to diagnose the problem, and upon recovery turned on kernel logging to be a bit more verbose. Due to the logging changes, we’ve narrowed down the suspect to the network driver. We will be patching the kernels this weekend to fix this.

 

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